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Below are some of your most commonly asked questions.
If you do not find the answers you need click on the help desk icon
to receive a direct response.
How do I set up an account?
You need to go to the Sign Up page to set up an account. (or click
any button that says "Join Now" on any page) Keep in
mind that in order for you to receive your winnings in a timely manner,
you must provide us with accurate information.
Once you complete the registration (be sure to remember your password),
BigBonusBingo.com will immediately send you an e-mail with your Player
ID Number. Once you have this, click on the "Login" link
of the navigation bar and enter with your Nickname and password. You
can also use your Player ID and password to login. You are now
in the players' area. Click the button labeled "Fund Your Account"
and fill in the appropriate information. You are now ready to Play
Bingo. Click the "Play Bingo" button and enjoy the games.
Good Luck!
How do I fund my account?
To make a deposit, log into your account and select the "Fund
Account" button. The following is a brief description of the
various payment options available.
Online Credit Card Processing
Fund your account instantly using your Visa or MasterCard. Once you
have logged into our Fund Account page, all you will need to do is
fill in the appropriate information in the credit card number and
expiration date fields.
Select the amount you would like to purchase and click on credit.
Once your account has been funded you will receive an authorization
notice. If your credit card fails to work, we do suggest you opt for
our NETeller option or Firepay.
NETeller
NETeller is a fast and secure online payment solution. Transfers to
Big Bonus Bingo are Free! To Make a NETeller Deposit Simply Login
to Big Bonus Bingo and choose the "Fund Account" option.
For more information on NETeller, visit www.Neteller.com.
PrePaidATM
Known as the most Powerful ATM card on the planet; you can use your
PrePaidATM virtual card to pay anyone anywhere online. All you need
to do is log on to www.prepaidatm.com, purchase your virtual card,
fund it with the amount of your choice then you are free to fund your
Big Bonus Bingo account for all or a portion of the funds on your
virtual PrePaidATM card.
FirePay
This system is very much like our online credit card processing method
only that your funds will come from an account set up with Firepay
rather than directly from your credit card.
To set up a Firepay account, click on the Firepay logo on our credit
page or go to www.firepay.com
Once you have opened your account, you may fund this account with
your credit card or your checking account. This process is great for
customers whose cards get declined by their banks when attempting
to use Credit card processing methods for online gaming.
Once you have funded your Firepay account you can log on to our credit
page and fill in the appropriate information. Click on the credit
button and the funds will be withdrawn from your Firepay account into
your Big Bonus Bingo account. Once your account is funded you will
receive notification that the transaction was successful.
Who can play bingo?
To participate in a game, a player must meet the following requirements;
- Must read and agree to all the Rules.
- Must be 18 years or older.
How much do the games
cost?
| BINGO |
Big Bonus Bingo has 5, 10, 25 and 50 cent cards for your playing
pleasure. |
| SLOTS |
5cent, 25cent games. Currently we have 8 different games offering
one and five line payouts! |
| VIDEO POKER |
We have 5cent, 25 and 50 cent games of Video Poker. Currently
we have All American, Bonus Poker, Deuce & Jokers and Tens
or Better. |
How do I purchase cards?
Once you are connected, you can immediately log on to any of our chat
rooms. If a game is in progress you will see a timer at the top of
the page and will have to wait until the next game begins. You can
select and purchase a card(s) if you have entered your login information
correctly and have an active account with adequate funds to purchase.
Select cards by clicking on the cards that you want to purchase. Initially
the Big Bonus Bingo game server randomly selects game cards for you.
You may choose to decline the default game cards and select different
ones by clicking the get more cards button. You may continue to click
the get more cards button until you find one(s) that you like. When
you find a card(s) that you want to play, just press the BUY button.
Alternatively, you can exit and pay nothing. Once you have purchased
a card(s) we cannot refund or credit your account for any reason whatsoever
unless you are unable to complete the game because of a technical
difficulty caused by the program. In all cases, we will be monitoring
the game to ensure that it is performing properly.
You can also prepurchase your cards(only from java and flash game
selection pages, not download). Just click on the link to prebuy next
to the game link, and choose which hour, which day and which game
you want to purchase. Money will not be deducted from your account
until the game actually plays. You do not have to be in the game if
you prebuy, but your cards will play, and your winnings will be credited
to your account.
I selected the game
but cannot see the cards?
Please be aware of the game time show on the mid-left corner of the
screen. This will tell you how long you have before the game that
you have selected will start. If you are in the process of selecting
your cards and the game clock gets to zero before you purchase the
cards, all cards for that game will disappear and the game will start.
If you purchase before the clock runs out then you are in the current
game - if you don't you have to wait for that game to finish and purchase
for the next game
How often are games
played?
Games will be offered, approximately 2 (two) minutes after completion
of the previous game. BigBonusBingo.com reserves the right to modify
the game schedule without prior notice.
When is a purchase void?
Purchases will be rendered void if:
1. For any reason BigBonusBingo.com does not receive payment.
2. There is an applicable charge back at a later date. BigBonusBingo.com
reserves the right to limit any player's participation in a game,
particularly in the event of a purchase being rendered void.
When can I request
a payout?
Players may request a Payout only under the following conditions:
- Withdrawal requests cannot exceed the Player Account cash balance.
BK reserves the right to withhold any such payments until all
financial transactions have been settled and cleared.
- Players may request a payout if they wish to close their Players
account. Any unpaid or outstanding charges will be subtracted
from their account balance in the event of charge backs.
- In ALL cases, BK reserves the right to withhold any such payments
until all financial transactions have been settled and cleared.
How can I cancel my
account?
If you wish to cancel you account please send your request to cancel
to customer service. If however you have experienced dissatisfaction
with our game or service please let us know why. We are constantly
striving to be better.
How do I change or
update information?
If you would like to change or update information please send your
new details to customer service by putting in a trouble ticket and
we will make the adjustments.
What games do you
offer?
Static and Crazy Patterns
The standard game type is a static pattern. These patterns cannot
be rotated or shifted on the Bingo card and are won only when every
cell that is highlighted in the game pattern image is marked on a
single Bingo card.
The crazy game type is a dynamic pattern. These patterns can be rotated
or shifted to any place on the bingocard. (upside-down, sideways ....
or otherwise). The game is won when the cells are highlighted in the
game pattern with any placement of the image marked on the Bingocard.
We also provide slots and video poker for your entertainment pleasure.
Are my credit card
details safe?
At Big Bonus Bingo, we use a variety of utilities and techniques to
help keep your money and information safe. Your information is submitted
on heavily encrypted pages, and cannot be obtained by anyone. If someone
steals your ID and Password or you notice unusual changes to your
account status please email us at security@BigBonusBingo.com
for further investigation.
How do I play Bingo?
- After logging in, click on "PLAY BINGO" on the left
side bar.
- Choose a game type from the Bingo Game Selector menu. Currently
we have 3 room choices, Retro (all chat games held in there, 25
cent cards) City Room (all 50 cent progressive games), and the
Jelly Bean (nickels and dimes played in here)
- You will be given 4 choices for playing the bingo game.
a. JAVA (800x600)
b. JAVA (1024x768)
c. Download
d. Flash
e. You have another option of pre-purchasing games for a later
time or date (only available from Java and Flash games)
- After selecting one of the above choices, a new screen will
open up. You will need to purchase bingo cards at this point.
If you have a pop-up stopper you will need to disable it for this
screen to show.
- To purchase cards simply click on the cards that you would like
to buy and then choose "BUY SELECTED CARDS". Once you
have purchased the cards you will not be allowed to change them.
If you have gone through the 24 cards and you would still like
to choose different cards, you may click on "GET MORE CARDS".
Note: there is a maximum purchase of 50 cards allowed. (we do
have max specials where we put the max of cards down to 20 or
24)
- All cards must be purchased before the game starts to play in
that game.
- If you choose the pre purchase option, you will be able to choose
the number of bingo cards, but you will not be able to see them
prior to the game. If you would like to see or remove one or more
of your pre purchases prior to the hour of the game starting,
you can access your "Game Orders" from the left side
bar on the main screen.
- If you have any other questions, or you are having problems
with the software, please "open a ticket" from the main
screen.
What are the rules for Video Poker?
Video Poker is a combination of traditional Poker and slot machines.
It is a contest that takes place between you and the Video Poker machine.
The machine will deal you your first five cards at which time you
must decide which cards you want to hold (keep) and which cards you
wish to discard. The objective of Video Poker is to end the game with
the strongest hand possible. The payout at the end of the game is
dependent on the value of the hand you are holding.
Jacks or Better
The name of the game "Jacks or Better" refers to the fact
that the lowest (or least valuable) standard poker hand that will
payout in this game is Jacks or Better, a hand containing at least
a pair of Jacks or more valuable cards.
Poker Hands
Royal Flush
A Royal Flush is the highest hand in standard Poker and consists of
an ace, king, queen, jack and ten that are all the same suit.
Straight Flush
A Straight Flush is a combination of five sequential cards that are
all the same suit.
Four of a Kind
Four of a Kind is a combination of four of the same cards.
Full House
A Full House is a combination of three cards of one denomination and
two cards of another denomination.
Flush
A Flush is a run of five cards that are all the same suit.
Straight
A Straight is a run of five cards in sequence. The cards in a Straight
can be from any suit.
Three of a Kind
Three of a kind is a hand that contains three cards of the same denomination.
Two Pairs
Two Pairs is a hand that consists of two sets of pairs and a fifth
card.
Jacks or Better
Jacks or Better is a hand that contains two face cards that are Jacks
or higher.
Payouts
When you click on the payout table from the Video Poker game you have
chosen, a payout table will appear for you to see.
Betting
Place your bet by clicking on the coins shown in the coin
tray. To raise or lower your bet, click on the up or down arrow located
in your row of buttons at the bottom of the machine. If you press
Max Bet, the machine will automatically take the maximum bet allowed
by the machine.
When you have finished placing your bet, click on the Deal button
and the game will deal out your first five cards. Once you have determined
which cards you would like to keep, you must place a hold on them
so that when you draw your next set of cards, they will remain. To
place a hold on any card, either click once on the card itself, or
on the Hold button located underneath the card. If a hold has been
put on any card, the hold button will illuminate.
To deselect a hold either click on the card or on the Hold button.
The hold light will turn off to indicate that the hold is off. Once
you have decided on which cards to hold you can discard the remaining
cards by pressing the Draw button. The cards you have not held will
be taken away and replaced by fresh cards from the deck.
When you are ready press the Draw button to get your next hand of
cards. The cards you have not held will be removed and replaced with
fresh cards from the deck. Once the winner is established, and proper
payouts are made, you can begin another hand of Video Poker by pressing
the Deal button again.
What are the Rules
for Slots?
Slot machines consist of three or more spinning reels with a variety
of symbols along their circumference. The object of the game is to
line up three (or more) of the most valuable symbols on these reels
on pay lines. When you succeed in doing this you will be paid out
according to the Pay Out Schedule of the particular slot machine you
are playing.
One Line Slots
In one line slots, there is only one pay-line, which consists
of one horizontal row across the reels with a yellow line through
it. In one-line slots, you win when one of the pay out combinations
occurs across this line.
Five Line Slots
In five line slots, your slot machine displays three rows
across the reels. You have a chance to win across all three rows and
across each diagonal, thus giving you five possible pay lines.
Payout Schedule
The winnings paid out on the slot machine are dependent on
the symbols showing on the pay-line in the center once the reels have
come to a stand still. You can view the payout table when you click
on it at the slot game you have chosen to play. Please note the figures
refer to the number of COINS that you will win. (The number of credits
won will depend on the coin size chosen.)
Winning on our Slots.
Choose the amount you wish to deposit into the slot machine
by clicking on the up arrow. Each time that you click on this arrow,
you are placing a bet into the slot machine. Continue clicking on
the up arrow. If you wish to decrease the amount of your bet, click
on the down arrow. Each click will decrease the value of your bet.
The amount wagered is not deducted from your account until you spin
the wheel. If you exit the game before hitting the spin button, you
will not lose any credits.
Each reel spins separately and comes to a stop in sequence. If the
symbols line up along a valid pay line then you win. If, when the
reels stop spinning, a valid combination of symbols is lined up it
will be highlighted and the pay out schedule will light up the winning
combination.
The Spin button starts a game on the slot machine. You must have enough
credits to meet your current betting level to start the game. The
BET MAX button automatically increases the number of coins bet to
the maximum for this slot machine and spins the reels. If you do not
have enough credits to place the bet you will not be allowed to spin.
Decide on the size of the bet you wish to make with the increase and
decrease buttons. When this is done start the game by pressing the
Spin button. Use the Max Bet button if you intend to wager the maximum
number of coins for this slot machine on the next spin.
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